The Weight Management Council Australia Ltd (Council) has established a complaints resolution procedure to provide a cost free process for resolving complaints between Council members and their clients.
If you have a dispute with a service provider who is also a member of the Council, the best thing to do first is to contact the company. Ask to speak with customer care or the complaints officer and explain what your complaint is about.
If you are dissatisfied, you have the option of writing to the Council’s Complaints Committee. Click on the link below to access the full details of the complaints resolution process as part of the Weight Management Code of Practice.
The complaints procedure does not replace or remove your right to seek compensation through the small claims courts or tribunals but is an additional avenue for you to resolve complaints.
The Council is not able to provide any assistance with complaints relating to non members.
If your compliant relates to a non member your only recourse is to contact your state or territory consumer affairs.